ak44's Privacy Policy

ak44 (referred to hereinafter as "we", "our", or "the platform") places the highest importance on the privacy of its users. This privacy policy describes what types of information are collected from you when you use the ak44 website, open an account, play games, or use our services, how that information is processed, and how it is kept secure.

This policy applies to all individuals who access the website at https://ak44casino.cam or use any of its services. By accessing the website or creating an account, you agree to the terms of this privacy policy. It is recommended to read this policy together with our Terms and Conditions, as both documents together define the full framework of our relationship with you.

We collect various types of information, which fall broadly into two categories:

2.1 Personally Identifiable Information

The following information is collected for account registration and service operation:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Current address
• Payment-related information: bKash, Nagad, Rocket, Upay, or bank account details

2.2 Automatically Collected Technical Information

When you use the website, the following information may be recorded automatically:

• IP address and device identifier
• Browser type and version
• Operating system
• Session duration and list of pages visited
• Referral source (where you came from before arriving at our site)
• Data obtained from cookies and web beacons

2.3 Gaming Activity Information

Gaming-related information is also stored to improve service quality and ensure responsible play:

• Betting history and transaction records
• Deposit and withdrawal details
• Bonus and promotion usage history
• Game preferences and regular playing patterns

ak44 collects information in several ways:

3.1 Direct Collection

When you create an account, make a deposit, submit a withdrawal request, contact customer support, or fill out a form — you provide us with information directly. This information is collected with your informed consent.

3.2 Through Automated Technology

While you browse the website, certain information is collected automatically through cookies, log files, and similar technologies. This information is primarily used to maintain the functionality of the site and improve the user experience.

3.3 Identity Verification Process (KYC)

ak44 carries out an identity verification process to ensure secure transactions and prevent fraud. This process may require copies of a government-issued ID and proof of address.

We use the information collected for the following specific and lawful purposes:

• Creating and managing accounts and ensuring secure login
• Processing deposits and withdrawals and maintaining transaction security
• Managing bonuses, promotions, and VIP benefits
• Identifying and resolving technical issues
• Detecting and preventing fraud, money laundering, and other unlawful activities
• Providing support through customer service
• Personalising services according to user preferences
• Conducting analysis to improve services
• Meeting legal obligations

We never sell your information to third parties or rent it out for marketing purposes.

ak44 applies industry-standard technical and administrative measures to keep your information secure.

5.1 Encryption and Technical Protection

All data, from accessing the website through to completing a transaction, is protected using SSL (Secure Socket Layer) encryption technology. A separate security layer exists for storing payment information.

5.2 Access Control

Only authorised personnel may view your information, and only as required for their specific role. All staff are trained on maintaining confidentiality and are bound by agreements to that effect.

5.3 Data Retention Period

Your information is retained for as long as your account remains active or as needed to provide the service. Even after an account is closed, transaction records may be kept for a set period due to legal obligations and fraud prevention requirements.

5.4 Response to Data Breaches

If a data breach occurs, we investigate promptly and notify affected users in a timely manner. Immediate steps are taken to limit the related damage.

ak44 never sells or inappropriately shares your personal information. However, information may be shared in a limited way in the following circumstances:

6.1 Service Provider Partners

Information necessary for operations is shared with payment processing providers (bKash, Nagad, Rocket, Upay, and bank transfers), technology infrastructure providers, and gaming software suppliers. All such partners are bound by strict confidentiality agreements and may not use the information beyond the stated purpose.

6.2 Legal Obligations

Required information may be provided in response to a court order, a lawful request from a law enforcement agency, or any other legal obligation.

6.3 Fraud Prevention

Limited information may be shared with relevant investigative agencies to detect serious fraud or financial crime.

6.4 Business Transfers

If there is a change in ak44's business operations (such as a merger or acquisition), user information may be transferred to the new entity, provided the terms of this privacy policy continue to apply.

Cookies are small text files stored in your browser. ak44 uses the following types of cookies:

7.1 Essential Cookies

These cookies ensure the basic functioning of the website — such as maintaining login sessions, verifying security, and storing shopping cart or game session data. Without these cookies, the site's core services will not work properly.

7.2 Functional Cookies

These cookies are used to remember your preferred language, game type, and display settings. This makes each of your visits more convenient.

7.3 Analytical Cookies

Analytical cookies help us find out which parts of the website are used most, how long pages take to load, and where technical issues are occurring.

7.4 Cookie Controls

Cookies can be disabled or deleted from your browser settings. However, disabling essential cookies may cause some important features of the site to stop working properly.

ak44 is committed to protecting your information and recognises the following rights:

• Right to access: You may ask to know what information we have stored about you.
• Right to correction: If any of your information is incorrect, you may request that it be corrected.
• Right to deletion: In certain circumstances you may request that your personal information be deleted, though some information may need to be retained due to legal obligations.
• Right to object to processing: In certain circumstances you may object to the processing of your information.
• Right to data portability: We will make every reasonable effort to provide your information in a convenient format.
• Right to withdraw consent: For information processing that relies on your consent, you may withdraw that consent at any time.

To exercise these rights, please contact our customer service team. Requests will be responded to within a reasonable time of receipt.

All casino and betting activities on ak44 are strictly for persons aged 21 and above. We do not knowingly collect information from minors.

Age is verified at the time of account registration, and additional proof of identity may be requested in cases of suspicion. If a minor's information has come to us by mistake, it is deleted immediately and the associated account is closed.

If a parent or guardian believes their child's information has been collected in error, please contact us — we will take the necessary steps without delay.

ak44 reserves the right to update this privacy policy from time to time in line with service improvements or changes in legal requirements.

Users will be informed of significant changes via email or a notice on the website. The "Last Updated" date will be shown at the top of each version.

Continuing to use the site after an update will be taken as your agreement to the new policy. It is therefore recommended that you review this page regularly. Answers to common privacy-related questions can also be found in our FAQ section.

If you have any questions, complaints, or information-related requests regarding this privacy policy, please get in touch with us:

• Live Chat: Talk to us directly on the website in Bengali or English — available seven days a week, 24 hours a day
• Email: [email protected]

Our customer support team provides assistance in both Bengali and English, and is committed to responding promptly to any privacy-related requests.